Refund Policy — Max International

• Packages with a fixed date or a set period (e.g.: holiday packages, special events).

• Flexible packages, usable within a given period of time (e.g.: SPA package valid for 3 months).

• Memberships (e.g.: Fitness memberships, recurring packages).

• Packages are booked online or through reception, subject to availability.

• Full or partial advance payment may be required; the exact conditions are shown for each package.

• After payment, the customer receives a confirmation (email) setting out the conditions specific to the package.

• For online packages we apply the cancellation rules shown on the package page.

• For distance sales we follow the EU rules on the right of withdrawal (14 days), with the exceptions provided by law (services with a fixed date, services already performed, etc.).

• Rescheduling is possible subject to availability and may result in price differences.

How refunds work. Requests for withdrawal or refund should be sent to office@maxinternational.ro, stating your name, the purchase date and the package concerned. You may also use the standard withdrawal form provided by OUG 34/2014. We refund the amounts due within no more than 14 days from the date you informed us, using the same payment method you used for the purchase, at no additional cost to you. The 14-day right of withdrawal does not apply to services with a fixed date or a set period of performance (including accommodation), nor to services already fully performed with your consent — in accordance with art. 16 of OUG 34/2014.

• Memberships are personal, unless otherwise specified, and have a fixed validity period.

• Failure to comply with the internal rules (Spa, Fitness, etc.) may lead to suspension of the right of use, without a refund of amounts already paid.

• This policy is updated periodically; the current version is the one published on the website at the time of purchase.