CHECK-IN  
From 16:00 on the day of arrival.

CHECK-OUT  
Until 12:00 (noon) on the day of departure.

Rates and availability  
Rates are dynamic and may vary depending on the season, occupancy level, special periods and promotional offers.  
Exact prices and conditions are displayed at the time of booking, in the online booking engine, or communicated by our staff.

Organised groups  
For groups (from 4 rooms upwards) and events, tailored offers can be prepared according to the period, requirements and budget.

Early check-in and late check-out  
These may be offered subject to availability and may be subject to additional conditions or charges, communicated at reception.

A booking may be cancelled in writing only, by sending an email to office@maxinternational.ro, stating:
- the name the booking is made in;
- the period of the stay;
- a contact telephone number.

The conditions below apply to standard bookings, unless otherwise specified in the offer or package booked.

Cancellation at least 72 hours before the standard check-in time on the day of arrival (16:00):  
→ The booking may be cancelled free of charge, in accordance with the rate policy in force at the time of booking.

Cancellation less than 72 hours before the standard check-in time, or no-show:  
→ The penalties displayed at the time of booking apply (for example, retention of the deposit or of part of the value of the stay), according to the rate type chosen (flexible, promotional, non-refundable, etc.).

The specific conditions (the amount retained) are shown in the online booking engine and/or in the confirmation received at the time of booking.
 

For group bookings and/or event packages (corporate, team-building, private parties, etc.):

- deposit, cancellation and penalty conditions are set on a case-by-case basis and stated in the offer / contract;
- cancellation deadlines are generally longer than for individual bookings (depending on the period, number of rooms and type of event).

In the absence of special conditions in the offer/contract, the same general rules apply: cancellation at least 72h before arrival to avoid penalties, while late cancellations or no-shows may result in the deposit being retained.

• For special offers, promotional packages, themed stays, holidays or peak periods, the following may apply:

• - different cancellation conditions (e.g. non-refundable or with a longer cancellation deadline);
  - requirements for full or partial payment in advance.

• The exact conditions for each package / offer are clearly displayed at the time of booking and will prevail over the general rules on this page where they are more restrictive or specific.
   

• This section covers the purchase of non-accommodation services and products (for example: SPA packages, memberships, gift vouchers, online packages, etc.) when these are sold through our online shop or platforms.

• Service packages (not started / unused)  
  The Client may request withdrawal from the contract, under the applicable distance selling legislation, provided the services have not been started or used.  
  The specific withdrawal and refund conditions are displayed on each package page or in specific terms and conditions.

• Vouchers and memberships  
  Vouchers and memberships generally have a validity period and their own conditions of use; these conditions are displayed at the time of purchase.  
  Once the validity period has expired, they can no longer be used.

• Physical products (where applicable)  
  For sales of physical products, the right of withdrawal applies within the statutory period, in accordance with the policies displayed in the online shop.  
  Details of how to return products (return method, costs) are given on the product page or in the online shop Terms and Conditions.

• Please note: under art. 16 letter l of OUG 34/2014, accommodation services and leisure services with a set date or period of performance are not covered by the statutory 14-day right of withdrawal; the cancellation policy described in section II applies to them.
   

• Dining services

• Breakfast  
  It may be included in certain rates/packages or offered separately. Details are shown in the accommodation offer or provided at reception and in the restaurant.

• Lunch / Dinner  
  Served à la carte at the Max International Restaurant or, during certain periods, as part of special menus / events.

• Consumption of food/drink brought from outside  
  It is strictly forbidden to consume drinks and food brought from outside in the common areas of the complex (restaurant, club, terrace, spa, etc.), with the exception of the hotel rooms, within the bounds of good sense and while keeping them clean.

• Smoking  
  The rooms are strictly non-smoking. Smoking is permitted only on balconies fitted with ashtrays and in specially designated outdoor areas, in accordance with the legislation in force.  
  If guests smoke in the room, contrary to the rules, we may charge additional sanitation fees, which may amount to the equivalent of one night's rate for the room type concerned, to cover the additional cleaning costs and the room being taken out of service.

• Pets  
  Pets are accepted within the complex, under the following conditions:
  - maximum permitted weight: up to 10 kg per animal;
  - an additional fee is charged per night / per stay, according to the rate list in force;
  - the owner is responsible for the animal's behaviour, for any disturbance caused to other guests and for any damage to items in the room or in the common areas.

• The Hotel reserves the right to refuse accommodation or to terminate the stay in the event of a serious breach of the rules of conduct or hygiene.

• Included services  
  At no extra charge (depending on the package type), the following may be included: video-monitored parking (indoor / outdoor), access to the fitness room, access to certain entertainment facilities in the club (film screenings, matches, etc.), Wi-Fi, storage of luggage and lost property for a limited period, wake-up call, receipt and forwarding of correspondence, tourist information, taxi booking.  
  The facilities included may vary depending on the room type or package.

• Services at extra cost  
  Extra services and leisure activities may include, but are not limited to: access to the sauna and massage (Fitness & Spa), certain telephone services, extra bed hire, room service, games and leisure activities in the club (billiards, darts, board games, table tennis, PlayStation, etc.).  
  The up-to-date list of available services and the corresponding rates is displayed at reception, in the rooms, at the Spa and/or on the website.

• SC MAX INT RO SRL reserves the right to amend these accommodation, cancellation and return policies whenever necessary.

• The updated version will always be available on the official website www.maxinternational.ro and will apply to bookings made after the date of publication.

• The accommodation policies apply together with:

• the Terms and Conditions,

• the Privacy Policy (GDPR),

• the Cookie Policy of Max International.

• For further clarification or for situations not explicitly covered by this policy, please contact reception or the reservations department.